Privacy Policy
Last Updated: April 28th, 2026
George and Clara is a Netherlands-registered e-commerce business operating an online store serving customers in Canada.
George and Clara operates this website and store, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide our Services securely.
This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you use our Services or interact with us.
By using our Services, you agree to this Privacy Policy.
We work with international logistics and fulfillment partners to process and deliver orders to our customers.
1. Personal Information We Collect
We collect personal information necessary to provide and improve our Services, including:
• Contact Information: Name, address, email, phone number
• Order Information: Billing and shipping details, purchases, returns
• Payment Information: Payment method details (processed securely via providers, not stored by us)
• Account Information: Login details, preferences
• Device Information: IP address, browser type, device identifiers
• Usage Data: Pages visited, interactions, browsing behavior
• Communication Data: Messages sent to customer support
2. How We Collect Data
We collect data:
• Directly from you (orders, account, contact forms)
• Automatically via cookies and tracking technologies
• From service providers (e.g. Shopify, payment processors)
• From partners when relevant
3. How We Use Your Information
We use your personal data to:
• Process and deliver orders
• Provide customer support
• Manage your account
• Improve our website and user experience
• Send updates and marketing (only where permitted)
• Prevent fraud and ensure security
• Comply with legal obligations
4. Sharing of Information
We only share your data when necessary:
• With service providers (Shopify, payment providers, logistics partners)
• With marketing and analytics partners
• If required by law or legal process
• In case of a business transfer (e.g. sale or merger)
We do not sell your personal data.
5. Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
If you are located in Canada, your personal information is handled in accordance with applicable Canadian privacy laws, including PIPEDA.
To exercise these rights, contact: support@georgeandclara.com
6. Cookies and Tracking
Upon visiting our website, you may be presented with a cookie consent banner allowing you to accept or manage your preferences.
We use cookies to improve your experience and analyze website usage.
Types of cookies include:
• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand usage
• Functional Cookies: Remember preferences
• Marketing Cookies: Used for advertising and retargeting
You can manage cookies through your browser settings.
7. Data Retention
Certain transaction records may be retained for up to 7 years to comply with applicable tax and accounting regulations.
We retain your data only as long as necessary:
• Order and transaction data: up to 7 years (legal obligation)
• Marketing data: until you opt out
• Cookies: based on their type and duration
8. International Transfers
As we operate globally (including customers in Canada), your data may be processed outside your country. We ensure appropriate safeguards are in place.
While we primarily serve customers in Canada, our business operations and service providers may operate internationally.
9. Data Security
We take security seriously and implement:
• SSL encryption (HTTPS)
• Secure payment processing (PCI DSS compliant via Shopify)
• Restricted data access
• Regular security monitoring
However, no system is completely secure.
10. Children’s Privacy
Our Services are not intended for individuals under 16. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.
12. Contact Information
For any questions regarding this Privacy Policy, please contact us:
Company Name: George and Clara
Website Name: George and Clara
Company Address: Maasstraat 22, 5404 ND, Uden, Netherlands (mailing only)
Company Number: 88383776
VAT Number: NL004595251B25
Email: support@georgeandclara.com
Phone Number: +16473710421
Estimated Response Time: Within 24 hours
Business Hours:
Monday to Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM
georgeandclara.com/pages/contact-us